Have questions about RTS? The most common are listed below. If we aren’t providing an answer you need, please contact us.

About RTS

How does RTS handle waste collection?

RTS employs a technology-driven approach to efficiently manage waste collection, utilizing advanced tracking systems and optimizing routes for timely and effective waste pickup.

What types of waste does RTS handle?

RTS handles various types of waste, including general waste, recyclables, organic waste and electronic waste, ensuring proper disposal and recycling practices for each category. Learn more about our recycling and reuse services here.

Does RTS offer recycling services for businesses?

Yes. RTS provides comprehensive recycling solutions for businesses, assisting them in implementing sustainable waste management practices tailored to their specific needs and industry requirements.

How does RTS contribute to sustainability?

RTS is dedicated to promoting sustainability by prioritizing recycling, reducing landfill waste and educating communities on the importance of responsible waste management practices.

What areas does RTS serve?

RTS operates in North America, serving both urban and suburban areas, and is committed to expanding its services to reach more communities in the future. Learn more about RTS service locations here.

Can individuals use RTS services for residential waste collection?

While our primary focus is on commercial waste management, we also offer residential waste collection services in select areas, contributing to a cleaner and healthier environment for all.

How can businesses collaborate with RTS for sustainable waste management solutions?

Businesses can partner with RTS by opting for our tailored waste management programs, allowing them to implement efficient recycling practices and reduce their environmental footprint.

Does RTS provide data insights on waste management performance?

Yes. RTS offers comprehensive data analytics on waste management performance, providing businesses and communities with valuable insights to optimize their sustainability efforts and reduce waste generation.

What measures does RTS take to ensure environmentally-friendly waste disposal?

RTS follows strict guidelines for environmentally-friendly waste disposal, collaborating with certified recycling facilities and waste management partners to ensure that waste is processed responsibly and sustainably.

How can I get in touch with RTS for waste management services?

Request a free waste assessment and our dedicated experts will help you find the best waste management solutions tailored to your specific needs.


How does your reverse vending machine technology work?

A Reverse Vending Machine (RVM) scans, crushes and sorts empty beverage containers in exchange for a digital reward. Consumers return as many empty cans or bottles as they please, scan a QR Code, and fill in their info on a webpage that instantly tells them what they have won for recycling. Learn more about how Cycle can increase your sustainability and engagement at stadiums, campuses, events and more.

Can you explain the reward system for the reverse vending machines?

The more bottles or cans that a consumer recycles at our RVMs, the more chances that individual gets to win rewards. Consumers can earn anything from tickets to a future sports game, discounts to local businesses, to a signed jersey. The more containers recycled by an individual, the higher chances they earn through leaderboards, competitions or randomized rewards.

What happens if the reverse vending machine is full or malfunctions?

The RVMs are IOT enabled and will notify on-site facilities staff by SMS or email that the RVM is full or reaching full. The bottom compartment of the RVM is opened, full bags are removed, and new bags are replaced in the bin. RTS offers live monitoring and support for any RVM malfunctions. Our RVMs notify on-site staff of how to fix any type of malfunction with the RVM.

How do you handle non-recyclable items in reverse vending machines?

The RVM instantaneously determines if what is placed in the RVM is recyclable or not through a combination of sensors and lasers. The RVM will show a prompt on the screen to “Please Remove” the item if a non-recyclable item is placed in the machine.


How can RTS help my business achieve our sustainability goals?

The RTS sustainability team can offer your organization an array of services to evaluate and improve your current sustainability efforts. These services encompass conducting onsite waste audits and program assessments to gauge benchmarking and program performance, facilitating consulting and strategy sessions, developing monthly diversion reports, and offering onsite or virtual training for proper waste sorting and zero-waste practices. Additionally, RTS can support your business in achieving certification goals, including TRUE Zero Waste Certification, and help you earn waste-related credits for BOMA Best and LEED certifications. Learn more about RTS sustainability services here.

What is a waste audit and why is it important?

A waste audit is a critical process that involves the collection and assessment of waste bags from different areas within a business. Its primary purpose is to create a comprehensive material profile of the waste generated. Our hands-on examination of waste streams is essential for gaining valuable insights into your organization’s true diversion rate and for formulating effective strategies to minimize and divert waste away from landfills.

To help you achieve your waste reduction goals, it’s crucial to have a clear understanding of your current waste generation practices. Our waste audit serves as the initial benchmark for this assessment. After the implementation of our recommendations, we conduct follow-up audits to measure the impact the programs have had on your waste management practices. This iterative approach ensures that we continue to make progress toward reducing waste and promoting sustainable waste management within your business. Speak to a rep and find out more by requesting an assessment here.

What certifications does your company hold related to waste management and sustainability?

RTS is an active member of the USGBC (U.S. Green Business Council) and the sustainability team members are active TRUE Advisors and/or LEED-accredited professionals.

How are the results of the waste audits used to improve our waste management strategy?

The data collected during a waste audit allows us to give your organization data-based findings and help set achievable goals when it comes to zero waste. RTS will outline the necessary steps your organization must take in order to work toward waste reduction and diversion.

Can you assist businesses in training on-site staff in better waste management practices?

Absolutely. Sustainability team members at RTS are seasoned professionals in developing, leading and strategically training your onsite staff. This can range from leadership, office employees, or onsite maintenance and facility staff members. Our training can take place in person or remotely and will be specialized to the waste sorting and education needed at your business.

Waste Types

What items can I recycle using your services?

Acceptable items for recycling are specific to your local jurisdiction. Please visit your local government’s guidelines to confirm what items can be recycled.

How does RTS handle compostable materials?

RTS provides Compost services as compliant with local laws within your jurisdiction.

How does RTS handle hazardous waste?

Depending on the hazardous waste material, we will provide the correct solution to properly dispose of the materials.

How does RTS handle universal waste?

Depending on the universal waste material, we will provide the correct solution to properly dispose of the materials. To learn more about how RTS can recycle your universal waste, go here.

How does RTS handle electronic waste?

Depending on the electronic waste material, we will provide the correct solution to properly dispose of the materials. To learn more about how RTS can help you manage e-waste, go here.

How does RTS handle food waste?

RTS provides food waste collections in a variety of ways. Please provide us with more detail so we can adequately provide you with a solution. Learn more about how RTS can help monitor and improve your food waste disposal here.


How do I determine the right size or type of bin for my needs?

Take a picture of the location where the container would be, send it to our Customer Care team and we will provide a recommendation.

How do I clean or maintain the bin?

When it’s been serviced, we recommend power washing it out once per quarter.

What should I do if my bin is damaged or stolen?

Contact our Customer Care team and we will assist you in getting a replacement container.

Are there specific guidelines on how waste should be separated or prepared for pickup?

Waste guidelines are specific to your local laws and requirements. Please refer to those laws to ensure you are compliant.

Missed Pickups

What should I do if my waste wasn’t picked up on the scheduled day?

Submit a new support request in the Support Desk and our Customer Care team will reach out to assist you.

How do I submit a request for immediate assistance?

For immediate assistance, please submit a request in the Support Desk. A Customer Care team member will contact you within 2 hours of your request being submitted. If your needs are emergent, please contact your Account Manager for assistance.

How can I report a missed pickup?

Submit a new support request in the Support Desk and our Customer Care team will reach out to assist you.

Is there a specific timeframe within which a missed pickup should be reported?

A missed pickup should be reported after 48 hours of the original scheduled service day.

Will there be an additional charge if a return trip is required for a missed pickup?

There is no additional charge for missed pickups if the container is accessible when the driver arrives on the return trip. However, if the container is not accessible upon the return trip, an additional charge may be incurred.

Will there be an additional charge for cross-contamination and overflow overage

Yes, cross-contamination and overflow overage will incur an additional charge.

What are the common reasons for missed pickups?

The most common reasons for missed pickups are driver re-routes, access to containers of corrals are blocked or locked, cross-contaminated containers and delays due to inclement weather.

Pricing + Billing

When will I be billed for additional pickups?

Invoices for extra services are typically sent between 15 and 30 days after service completion.

Are there any penalties for late payments?

RTS does not charge any late fees, however payment delays can cause service interruptions.

Can I set up automatic payments for the service?

Yes, you can set up automatic payments for RTS services.

Support Available

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Our friendly team works with you to tackle your current waste management challenges. We build customized waste collection, recycling, and sustainability plans for businesses of all sizes.

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