Streamlining Waste Operations Across WeWork's National Network

Problem

WeWork is a nationally located, co-working office space company with diverse waste removal needs. Typical collections range from bulk material, such as furniture and e-waste, to more traditional paper and plastic recycling. Due to the shifting requirements of tenant occupancy, the company was frequently hauling bulk material on its own, which took time and resources to manage the operations and logistics.

On-Demand Removal

RTS activated its on-demand removal capabilities through the RTS app, allowing WeWork to request bulk pickups with photos so appropriate equipment could be dispatched efficiently. RTS consolidated service requests and billing into a single point of contact, simplified reporting across locations, and partnered with building teams to offer recycling best-practice training and a composting pilot at WeWork’s NYC headquarters—all designed to standardize waste operations across the portfolio.

Streamlined Reporting

Since waste removal needs spanned the company’s locations, RTS provided a single point of contact for service requests and consolidated each location’s invoice into one accounting statement for simpler and more effective communication.

On-Site Consulting

WeWork’s unique focus on creating fun, forward-thinking and communal work spaces provided an opportunity to advance sustainable practices across its locations. RTS partnered with building operations teams to offer employee and customer training on recycling best practices. RTS also initiated a composting pilot at the company’s New York headquarters to help it achieve compliance with new recycling laws and standardize programs across its portfolio of locations.