Terms & Conditions
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Welcome to RTS' Terms and Conditions resource page. This area of our website provides access to all documentation related to the following: RTS' general terms and conditions, third party license terms, third party services and support terms, and other hardware, software, service and maintenance support terms. |
YOU, THE CUSTOMER, HAVE BEEN DIRECTED HERE BY THE URL LINK SPECIFIED IN THE SALES ORDER FROM RELATIONAL TECHNOLOGY SERVICES, INC. ("RTS") FOR THE SALE OF PRODUCTS AND/OR SERVICES LISTED ON SUCH SALES ORDER. THE TERMS OF THE SALES ORDER, THE RTS Sales Order Terms and Conditions (link provided below), and the PRODUCT SPECIFIC TERMS AND CONDITIONS, (regardless if provided by a link below or not,) constitute the entire agreement ("Agreement") between the parties and supersedes any and all prior expressions, whether written or oral. This Agreement may be modified only by a written document executed by an authorized representative of each party. If CUSTOMER and RTS have entered into a separate agreement governing the provision of products and/or services, INCLUDING ANY SUPPLEMENTS AND AMENDMENTS, then, EXCEPT FOR THE PRODUCT SPECIFIC TERMS AND CONDITIONS, the terms of such separate agreement will control WITH RESPECT TO THE SALES ORDER. PRODUCT SPECIFIC TERMS AND CONDITIONS not provided by a link below will be provided by RTS upon written request from CUSTOMER.
RTS GENERAL PRODUCT AND SERVICES TERMS AND CONDITIONS
Sales_Order_Terms_and_Conditions
RTS PRODUCT SUPPORT TERMS AND CONDITIONS
Remote Support Agreement Block of Hours
Avaya Products
Interactive Intelligence Inc Annual Support Agreement
StartReady Remote Managed Services Description
| PRODUCT SPECIFIC TERMS AND CONDITIONS |
|
| Third Party Product and Software License Terms | |
| Avaya, Inc. | Avaya_Global_License_Terms |
| EMC Corporation/Data Domain | www.datadomain.com/schedules |
| i365, a Seagate Company | www.i365.com/terms-of-use/index.html |
| IBM, Inc | http://www-03.ibm.com/software/sla/sladb.nsf |
| Meru Networks, Inc. | Meru_Networks_End_User_Agreement.pdf |
| Microsoft, Inc. | www.microsoft.com/licensing/about-licensing/document-library.aspx |
| Red Hat, Inc. | www.redhat.com/licenses |
| Riverbed Technology, Inc | www.riverbed.com/license |
| Verint Systems, Inc. | Verint_License_Support_and_Services_Agreement |
| Vidyo, Inc. | www.vidyo.com/eula/ |
| VMWare, Inc. | www.vmware.com/download/eula |
| Third Party Product Support Terms | |
| Avaya, Inc. | RTS Support of Avaya Products |
| Cisco Systems, Inc. | www.cisco.com/go/servicedescriptions |
| Dell, Inc. | www.dell.com/AUP www.dell.com/servicecontracts Services that are being provided by Dell or one of its affiliates are being provided in accordance with the terms and conditions of Dell's Customer Master Services Agreement and any and all applicable Service Descriptions set forth at www.dell.com/servicecontracts. By signing RTS' Sales Order for Dell services, you acknowledge and agree to be bound by the Dell terms and conditions and that Dell is a third party beneficiary to such agreement. |
| EMC Corporation/Data Domain | www.datadomain.com/schedules |
| IBM, Inc. | http://www.ibm.com/servers/support/machine_warranties/ |
| NetApp, Inc | NetApp Professional Services Standard Terms and Conditions NetApp Support Offerings Standard Terms and Conditions www.netapp.com/us/support/service-details.html |
RTS BUSINESS PARTNERS CLICK HERE PLEASE FOR MORE INFORMATION
