Get Ready for IP Communications – IP Telephony - VoIP

There are strategic reasons for adopting telephony over IP communications, such as a single phone system across multiple offices and the ability to update moves and changes on a single system instead of on a LAN and PBX. While the gains made possible when organizations move to IP telephony are clear, such a change entails a number of choices and challenges. The key to success is seamless implementation between network routing, switching, security and telephony applications.

Our broad range of innovative Telephony products and solutions include:

By converging voice, data and Internet technologies, IP Office is an ideal solution for small and mid-sized businesses. IP Office supports customer database integration with a number of features, including call routing and multi-media contact call center capabilities (via phone, e-mail or web chat), easy to use conferencing capabilities, unified voice mail/e-mail, and integration capabilities for security and office management. It also has the power to link up to 16 branch offices with centralized administration and shared messaging.

• IP Office

Avaya Servers and associated Media Gateways offer powerful choices for migrating to an integrated communications environment without compromising interoperability, applications, scalability or reliability. These solutions are ideal for larger and enterprise (multi site) clients.

• Media Servers and Gateways
• Communication Devices

Avaya offers a number of messaging solutions. Their enterprise solution is Modular Messaging (MM) and acts as the messaging foundation, providing voice and fax messaging. Additional advanced capabilities, such as unified messaging and unified communication with speech can be layered on top of Modular Messaging, providing even greater functionality while protecting your messaging system investment. Speech Access gives users their own Personal Speech Assistant, which lets them use simple spoken commands to access and manage their voice and e-mail messages, place calls, read and setup appointments, etc.

• Modular Messaging

Avaya Customer Relationship Management (CRM) solutions help you reach customers more effectively, increase customer retention, boost customer loyalty and ultimately improve business performance by enabling customers to access more information through self-service and assisted-service capabilities.

• Customer Relationship Management

Avaya offers telephony applications that include one number reach ability and SIP or presence applications. Avaya’s IP Softphone can support desktop video and operate in a number of modes, including dial-up to support business continuity requirements. For every 25 employees using Telephony Mobility features, you can increase your employee productivity 60 hrs per week. Relational has tools that will help you quantify your return on investment.

• The Enterprise Mobility Challenge
• The Mobility ROI Results

Avaya offers audio, video and web based Conferencing Solutions. For example, audio conferencing can range from the integrated 6 party meet me conferencing to meeting exchange hosting 10,000 users. Most of the conferencing solutions have a ROI and payback in less than six months.

• Conferencing

We utilize Avaya Global Services as much as possible in our implementations (click on the “Iplementation Services” link above). In addition, our RTS Services staff can install new hardware and software, and can also provide administrative and maintenance support as needed.

Technical Support Services

• Moves/Add/Changes (MAC),
• Wire Clean-up and System Inventories,
• Evaluate and implement clean-up of call pick-up groups, call coverage paths, intercom groups and stations swaps.
• Assist in managing messaging systems, expired mailboxes, etc.
• Provide techniques to maximize efficiency of memory usage.
• Provide techniques to fine tune existing networks and system software.