Custom Applications

Communications Enabled Business Processes (CEBP), or using customer data and existing business processes in conjunction with customer communication, is key to providing excellent customer service. Whether it's identifying a customer profile for properly routing an inbound call or a sophisticated outbound notification solution based on business process events integration, a well designed communications system can help to increase customer satisfaction, differentiate you from your competitors, and increase productivity.

Let us show you what is possible.

RTS offers custom application and integration services through our in-house and U.S. based Professional Services group as well as a community of top-tier partners to deliver the solutions tailored to your business and your objectives.

RTS Professional Services is a Platinum member of the Avaya DevConnect Program specializing in custom applications and integration services for the contact center and enterprise communications. RTS Professional Services has been developing Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and Intelligent Routing solutions since 1985. RTS Professional Services team members are software engineering professionals who work with you to design, develop, install, and support your custom solutions.

Good customer service is not just about reducing hold times. Engaging your customers and anticipating their needs using the information you have personalizes the customer experience and increases brand loyalty and satisfaction.

Some examples of what we do include:

Software Programming
Application Development